Shipping fees and options calculated in Cart/Checkout according to your location
Customs Duty & Service Policy
Options:
- UPS Mail Innovations (delivered by your local post office) inexpensive and quick delivery 4-10 days world-wide
- DHL Express Worldwide – 1-7 days world-wide (depending on your location)
- USPS Priority International – 7-14 days world-wide
All orders ship from our warehouse located in Las Vegas, NV USA. Shipment tracking numbers will be automatically emailed upon dispatch.
Note: order processing time may be 24-48 hours from the time of purchase (business days)
***DHL requires a physical street address, we cannot ship DHL to PO Boxes/PO Lockers. Somebody must be present to sign for the delivery***
BUY USA DIRECT AND SAVE – WORLDWIDE SHIPPING
CPAP Machines & Masks to Canada, Australia, NZ, UK, Ireland, Europe, Asia, Middle East & Elsewhere
Customs Duty/VAT/GST Policy
Customs duties/VAT/GST/taxes are the responsibility of the buyer and vary according to the destination country, for clarity it is recommended to contact your local customs department.
- Order cancellations/refunds due to unpaid customs duties & taxes are NOT accepted. We are not liable for destination country customs duties or taxes. Order return requests for unpaid taxes will not be accepted under any circumstances.
- Discarded or abandoned orders due to unpaid customs duties & taxes are not accepted for return/refunds under any circumstances.
- We are not liable for orders stuck in destination country customs due to clearance issues, bureaucracy or documents that cannot be provided, although we work to provide any needed documentation ultimately we are not liable for lost orders and will not provide refunds for lost/stuck orders.
Country Customs, Duty, Taxes & Clearance Quick Reference Table
The following table has been compiled based on our experience and may be subject to change without notice. To be certain of policies, contact the Customs Department in your country to determine clearance requirements or tax rates applicable to CPAP equipment. Harmonized Code (customs code): 90192090
You can also use an online tool for estimating duty/taxes www.simplyduty.com
| Country | Customs Duty/Taxes | Clearance Documents & Comments |
| Australia | GST Free (we apply GST Exemption codes to all orders) | No documents required for clearance |
| Bahrain | CPAP Restricted Import | CPAP Restricted Import |
| Canada | May Apply | No documents required for clearance |
| China (PRC) | May Apply | Prescription or medical document may be required for clearance |
| Hong Kong | Tax/VAT Free | No documents required for clearance |
| Indonesia | May Apply | |
| Ireland | May Apply | No documents required for clearance |
| Japan | Prescription or medical document may be required for clearance | |
| Malaysia | May Apply | No documents required for clearance |
| Mexico | Customs Restrictions | |
| New Zealand | May Apply | |
| Saudi Arabia | VAT/GST & Duty Calculated In Checkout | |
| South Korea | May Apply | |
| Spain | Customs Restrictions | |
| Taiwan | Prescription or medical document may be required for clearance | |
| Thailand | May Apply | Prescription or medical document may be required for clearance |
| U.A.E. | GST May Apply | No documents required for clearance |
| UK | VAT May Apply | No documents required for clearance |