Shipping & Delivery Policy
Important Shipping Information
Moyeahcpap.com offers FREE SHIPPING in US on orders over $75! and ships same day if you order by 6:00pm CST!
Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods. Standard Free Shipping offered through Moyeahcpap.com is subject to transit times of the carrier. In most cases Free Shipping will ship out via UPS, however Moyeahcpap.com reserves the right to ship via other carriers when deemed necessary. Please allow 2-10 business days for Free Shipping packages to arrive. Delivery delays may be expected from weather, heavy holiday seasons, or carrier policies; please contact a Moyeahcpap.com. customer service agent with any questions regarding this policy. order@Moyeahcpap.com
Each Order is Carefully Packed In a Professional Manner. We take pride in making sure that your CPAP machine or mask gets to you as quickly as possible and without damage. We ensure that each order is handled with the highest level of care and attention to detail as possible. If a product discrepancy does occur with your order, it must be reported within 30 days of receipt in order to be considered for review and validation.
NOTE: ORDERS CONTAINING CPAP/Bi-Level (BiPAP) MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. FEDEX WILL NOT LEAVE PACKAGES UNATTENDED THAT ARE MARKED FOR SIGNATURE. ONCE A PACKAGE LEAVES OUR FACILITY MOYEAHCPAP.com CAN NOT BE HELD RESPONSIBLE FOR ERRORS SUCH AS: 3RD PARTY COMPANY ERRORS, STOLEN PACKAGES, ETC. IN THE EVENT AN ISSUE ARISES WE WOULD BE MORE THAN WILLING TO WORK WITH THE 3RD PARTY SHIPPING COMPANY TO DETERMINE A RESOLUTION.
Available Carriers & Shipping Options
FedEx, UPS, USPS Priority Overnight, Ground, Parcel (Free), Standard Overnight Next-Day Air, Home Delivery, International Express, FedEx 2 Day, International Priority
IMPORTANT NOTES: FedEx will NOT ship to P.O. Boxes. If you want your order shipped to a P.O. Box we will have to ship via USPS so we can guarantee that you will get your package in a timely manner.
FedEx Home Delivery and UPS Ground Delivery are subject to 1 to 5 day delivery based on service area. Certain restrictions do apply (i.e. rural areas may experience additional delays or severe weather conditions may interrupt service). Moyeahcpap.com is not responsible for shipping delays resulting from undeliverable weather conditions, failure of customer to provide prescription if applicable, or shipping errors committed by the selected carrier.
When You Can Expect Your Order To Be Shipped
Standard free ground shipping will typically arrive from 3-7 business days after you place your order. If for any reason products are not available or on backorder, we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped direct from the manufacturer. Saturday and rush delivery is available with express shipping (excluding carrier limitations), but an extra fee will be incurred.
International shipments are expected to arrive between 5-15 business days. Please keep in mind these are business days which are Monday through Friday. When you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time zone differences.
International Shipping Options
In an effort to improve customer satisfaction, we are happy to announce that we now have much lower International rates for all of your CPAP products!
Important Shipping Notes:
Any International FedEx service selected will need an alternative address if a PO Box is provided
Tracking information may be delayed, limited or unavailable with this service and is dependent on the destination country's tracking capabilities. Additionally, MOYEAHCPAP.com is NOT responsible for carrier delays related to processing holds, weather complications, holidays or any other reasons outlined by the carrier's terms and conditions.
All rates are subject to change. moyeahcpap.com will do it's best to provide their customers with the lowest rates available while maintaining a steadfast commitment for fast and accurate delivery.
Our Shipping estimates are estimates of when your package should arrive at your countries customs.
We have no control over the package once it leaves our ware house; we especially have no control when it in the control of customs.
What we do have control of is filling out the proper customs forms to ensure that is will get through according to the specific countries customs rules and regulations.
If your country has duty free GST codes or tax free codes for medical equipment we make sure to include them with your order.
Orders received after 3:30 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends.
You will be notified of your shipping status through email. That is why it is important to provide us with an email address when checking out
You can also check your shipping status by going to this link https://MOYEAHCPAP.com/my-account/orders/
You will log in with your order number.
You can also call our international number +86 755 8375 4867